ngn88 Privacy Policy – How We Handle Your Data

Introduction

ngn88 ("we", "us", "Platform") is committed to protecting the personal information of all players and visitors who use the ngn88 website and services. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the circumstances under which we may share it with third parties, and the rights you have in relation to your personal data. This policy applies to all users of the ngn88 platform, including registered players based in Bangladesh and any other jurisdiction from which the platform is accessed.

By registering an account on ngn88 or by continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must not use the ngn88 platform. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

Information We Collect

ngn88 collects personal data in the following categories when you register an account, use the platform, or contact our support team:

• Identity data: full legal name, date of birth, and government-issued ID number (National Identity Card or passport), collected for age and identity verification (KYC).
• Contact data: mobile phone number and, where provided, email address. Used to send account notifications, OTPs, and support communications.
• Financial data: deposit and withdrawal transaction records, including payment method identifiers (bKash wallet number, Nagad wallet number, or masked card number). This data is required for payment processing and fraud prevention.
• Technical data: IP address, device type, operating system, browser type, and session logs. Collected automatically when you access the platform to enable service delivery and detect suspicious activity.
• Usage data: game history, betting activity, session duration, and platform navigation patterns. Used to personalise your experience, identify responsible gaming concerns, and improve platform performance.
• Communications data: the content of any messages you send to ngn88 support, including live chat transcripts, email correspondence, and complaint records. Retained for quality assurance and dispute resolution.

ngn88 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that data has been collected from an underage individual, we will delete it promptly and close the associated account.

How We Use Your Information

Personal data collected by ngn88 is used exclusively for the following purposes:

• Account creation and management: to set up and maintain your player account, verify your identity and age, and keep your account details current.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect and prevent fraudulent transactions.
• Service delivery and platform operation: to provide access to the full game library (casino, slots, sports betting, crash games), process bets, calculate and pay out winnings, and maintain platform uptime.
• Regulatory compliance and legal obligations: to comply with applicable anti-money-laundering (AML) requirements, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by law.
• Responsible gaming monitoring: to identify patterns of play that may indicate problem gambling, enforce deposit limits or self-exclusion requests, and proactively reach out to players who may need support.
• Customer support: to respond to your queries, complaints, and requests, and to maintain a record of our communications for quality assurance and dispute resolution purposes.

Legal Basis for Processing

ngn88 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing is required to perform the contract between you and ngn88 — specifically, to operate your player account, process your bets, and pay out your winnings.
• Legal obligation: processing is required for ngn88 to comply with applicable laws, including KYC, AML, and age verification obligations.
• Legitimate interests: ngn88 processes certain technical and usage data on the basis of its legitimate interest in fraud prevention, platform security, and improving the quality of its services.
• Consent: where processing is not covered by any of the above grounds, ngn88 will seek your explicit consent before processing. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

ngn88 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment providers: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of processing deposits and withdrawals.
• Game software providers: your player ID and relevant session data are shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) to enable game delivery and verify bet outcomes.
• Fraud prevention and security services: technical data including IP addresses and device fingerprints may be shared with fraud detection partners to protect the platform and its users from fraudulent activity.
• Legal and regulatory authorities: ngn88 will disclose personal data to law enforcement, government agencies, or regulatory bodies where we are required to do so by law, court order, or lawful regulatory demand.

Cookies and Tracking Technologies

ngn88 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device when you visit a website. They allow the platform to remember your preferences, maintain your login session, and collect usage analytics. ngn88 uses the following categories of cookies:

• Strictly necessary cookies: essential for the operation of the platform, including session management and security functions. These cannot be disabled without impairing your ability to use the service.
• Performance and analytics cookies: collect anonymised usage data to help ngn88 understand how players interact with the platform and identify areas for improvement. No personally identifiable information is included in analytics reports.
• Functionality cookies: remember your preferences such as language settings and display options to provide a more personalised experience on return visits.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the ngn88 platform. Continuing to use the platform after viewing this policy constitutes acceptance of our use of cookies as described above.

Data Retention

ngn88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice, this means:

Active player account data is retained for the duration of your account's existence. Following account closure, ngn88 retains identity, financial transaction, and KYC records for a minimum period of five years to comply with anti-money-laundering and fraud prevention obligations. Technical and usage data not linked to a specific account may be retained in anonymised form for analytical purposes beyond this period. Upon expiry of all applicable retention periods, personal data is securely deleted or anonymised.

Data Security

ngn88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments, and procedures for detecting, reporting, and investigating suspected data breaches. While ngn88 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ngn88 will notify affected players without undue delay.

Your Data Rights

As a player on the ngn88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact ngn88 support at [email protected] with your request and the account details needed to verify your identity:

• Right of access: you may request a copy of all personal data ngn88 holds about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data, subject to legal retention obligations. We will action erasure requests within a reasonable timeframe following account closure.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: where processing is carried out by automated means on the basis of your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

ngn88 will respond to all valid data rights requests within 30 days of receipt. In complex cases, or where a high volume of requests has been received, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

Children's Privacy and the 21+ Rule

ngn88 is strictly an adult gambling platform. No person under the age of 21 is permitted to register an account, access the platform, or use any of its services. ngn88 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the account registration process, and ngn88 reserves the right to request additional proof of age at any time. If a parent or guardian becomes aware that a person under 21 has registered an account or provided personal data to ngn88, they should contact [email protected] immediately. ngn88 will investigate promptly and, where confirmed, will delete all data associated with the underage account and close it permanently.

Changes to This Privacy Policy

ngn88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of our business. When material changes are made, we will notify registered players via their registered mobile number or email address prior to the changes taking effect, where reasonably practicable. The date of the most recent update is displayed at the top of this page. Your continued use of the ngn88 platform after any update to this Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must cease using the platform and may request account closure by contacting ngn88 support.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ngn88 has handled your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.